Ideal Lux Returns Policy

Information

As it often happens, everything began with a simple idea, an instinct that materialised into action and grew with diligence and tenacity. Ideal Lux entered the lighting market as a small, entrepreneurial firm over 40 years ago and through decades of hard work we have expanded well beyond our humble beginnings. Headquartered in the outskirts of Venice with a multicultural team and with products sold at a global level, the Ideal Lux brand continues to flourish in the decorative lighting sector thanks to a wide array of products, affordable prices and swift, accurate service, offered in 9 different languages.

Ideal Lux Lighting products are designed, hand finished and bespoke using Italian flair, sophistication and quality as you would expect.

Due to the nature of the manufacturing process, Ideal Lux lighting are ordered direct from Venice Italy, and have a delivery expectation of 7-10 working days.

As with all hand finished products, we are unable to accept returns for any reason.

In the unlikely event you receive your ordered Ideal Lux products damaged in transit or have a design flaw we will pick up the product(s) and replace as soon as realistically possible. Damaged or faulty goods must be reported to us within 24 hours of receiving your order.

If you are unsure of any finish, dimensions or functionality then please ensure that you contact us on 0121 783 2726 to avoid disappointment. 

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